Terms and Conditions

We offer professional residential Removalist Services & effective Transport & Logistics Solutions to streamline your Business Operations. Please read our terms and conditions below and these T&Cs are applicable once you’ve decided to hire our service (no exceptions). T&Cs: Mistakes are very rare and we have a near immaculate record over the last 8 years always improving on our own customer satisfaction. However, by law removalists are unable to insure your goods unless they are a registered insurance agent. Therefore, we recommend taking out the level of insurance you require based on your needs, if this is what you desire to do, you can use your own trusted insurer.

1 : No-Damage Guarantee

1.1 We will repair any damages caused during the relocation process up to a maximum amount of $1,000 or 50% of your total relocation cost (whichever is the lesser). We will only be liable for loss or damage resulting from Our negligence, and in any event that liability will be limited to $1,000 or 50% of your total relocation cost (whichever is the lesser) in respect of all Goods moved or stored during our service.
Conditions:
1.2 If there is any furniture or property damage, we will try to resolve it ourselves first. By resolving we will try to bring it back to it’s reasonable (working) condition. If the item or property can’t be fixed then we will try to replace it ourselves by purchasing same item, in the same condition and age, within the maximum liability noted in section 1.1. If it can’t be fixed or replaced, then we will provide a discount up to $1,000 or 50% of your total relocation cost (whichever is the lesser). 1.3 We will not replace the item with “brand new” item nor we will not compensate the amount based on brand new price. Compensation price will be based on reasonable second-hand market value for up to $1,000 or 50% of your total relocation cost (whichever is the lesser). 1.4 We will not accept bills nor any liability if you try to fix the damage yourself or purchase a new item yourself. Section 1.2 must be followed in order to receive any form of compensation. 1.5 We will not accept any liability if you claim via your insurance and make us liable for any damage. Section 1.2 must be followed in order to receive any form of compensation. 1.6 If we allow you to fix it yourself, all quotes need to be approved by us prior to the repair. We will only be liable up to $1,000 or 50% of your total relocation cost (whichever is the lesser) of the quoted price. 1.7 You must be present at all times during the loading and unloading stages of your relocation. 1.8 The following is excluded from the guarantee: pot plants, marble, stone and concrete items, furniture items made from particle board, pianos, glass items and boxed contents that have not been packed by Us, electronic items where 1.9 There has been no external damage caused by Us and any item where the action of lifting or moving that item will most likely cause damage. We may refuse to remove large or cumbersome Goods or Goods which weigh in excess of 80kgs (such as pianos, safes and billiard tables) if You have not notified Us of those items at the time of booking. All such items will carry a separate additional charge and any damage which occurs will be at Your sole risk. We will not be liable for any damage to your item or property if you or any related person to you decides to get involved in our service (e.g. if a person starts to load, or unload items inside truck, wrap items using our equipment, handling large furniture, etc.). General help like brining small items from the property to the truck or from the truck back to the property is acceptable.

2: Loss or Damage

2.1 Exclusions. We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers. 2.2 Damage to Goods – Packaging. If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Us or a Subcontractor, We will not be liable. 2.3 Damage to Goods – Inherent Risk. Certain goods (including electrical and mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal. We are not liable for the damage of these (inherent risk) type of goods.  2.4 Electronic items, appliances and TVs – all electronic items, appliances and especially TVs are becoming very fragile these days and more expensive. They are becoming very risky to move. If you do not have the original packaging of the electronic item, appliances or TVs with its proper polystyrene foams inside, we will not be liable for any damage caused to these items.  Washing machines should have their drum secured for extra safety. If the drum is not secured before the move, we will not be liable if it is broken down after the move. Once you’ve decided to hire our service, you will be assumed that you have accepted this condition and you agree to accept the risks associated with moving such risky items. We will not charge any cancellation fees if you disagree with these T&Cs and you request a written cancellation of your booking with more than 24 hours notice. 2.5 Scratches and accidental damages – scratches and accidental damages, especially with bulky and heavy items or with any fragile items or any items that can get easily scratched or chipped are not covered by section 1 “no-damage guarantee” due to the risky nature of the activity. If you are worried about your items being scratched, chipped or damaged, we strongly recommend you to take out a suitable personal contents insurance for yourself or comprehensive removals insurance from third party insurance companies like below: https://www.removalsinsurance.com.au/ Once you’ve decided to hire our service, you will be assumed that you have accepted this condition and you agree to accept the risks associated with moving items that can get accidental scratches, getting chipped or even getting damaged. We will not charge any cancellation fees if you disagree with these T&Cs and you request a written cancellation of your booking with more than 24 hours notice.

3. Claims

3.1 You must examine your goods on delivery and note any items which may be subject to a claim. You must present these claims to the team on the day. Claims must be notified immediately to the driver and in writing to the office within 24 hours of the move date. You are required to provide details by sending us a message or email. 3.2 It is your responsibility to report any and all damage to the driver/office within 24 hours of the service date, otherwise there is no way to verify the claim that the damage in dispute was caused by us. 3.3 Your representative must be present at all times during the service. A written claim or confirmation should include as much information as is known in regard to the nature and extent of loss or damage, the value or items and the cost of repairs.

4. Payments

4.1 Payments must be made immediately once the service is done and before the team leaves your property. No exceptions. Cash is preferred but you can pay via bank transfer too. If you wish to pay via bank transfer you will need to do that on the spot and provide the screenshot of the transfer to the driver before they leave your premises. You will need to send the screenshot to their mobile number, showing the screenshot to the driver is not sufficient. 4.2 We don’t accept any demands of invoice first and paying after. If you wish to get an invoice, we can still provide it to you after your payment. You will need to pay via bank transfer to get an invoice (no cash accepted if you want a copy of tax invoice). First, you do the bank transfer before the team leaves your premises as noted in section 4.1, then notify the driver that you want a copy of tax invoice. We will then send it to you email address. 4.3 You will need to pay us regardless if there is a claim for any alleged damages. You are not allowed to withhold the payment because of any alleged claims. Claims and compensations will be treated and processed separately to the total payment for the service. Total payment for the service needs to be paid regardless on the day upon finishing the job and you agree to it by using our service.

5. Charges if you postpone or cancel the removal

5.1 If you postpone or cancel this agreement, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays. More than 14 working days before the removal due to start: $100. Less than 14 working days before the removal was due to start: $200.